We hope you are looking forward to moving into your new home. To enable your Tenancy to start as smoothly as possible you need to read through this page and action any areas that require your attention.
WHEN TO PAY YOUR RENT AND HOW TO DO IT
Your rent is payable by standing order at least five days prior to the start of the Tenancy and then monthly on that same date thereafter. If you have not yet completed a Standing Order Mandate Form that we have provided to you, or you have not shown us proof that you have set this up with your bank directly, then please contact your bank immediately to set up a Standing Order using our bank details below as the payee:
Name of Account: The Student Lettings Bus LLP Client No2
Bank Name: Lloyds Bank
Sort Code: 30-65-85
Account Number: 33945860
Reference: (Use the first line of your address)
The details for your Standing Order payments are on page 3 of your Tenancy Agreement, a copy of which will already have been sent to you. Once you have set the Standing Order payment up with your bank or building society then please provide us with proof that payments have been set up.
Important - If you have not paid your first month’s rent by the start of your Tenancy then you Landlord will not allow us to release keys to either yourself or any other member of your group until the rent has been paid.
WHAT IS AN INVENTORY AND WHEN WILL YOU GET IT?
At the start of your tenancy we will supply you with an Inventory. The Inventory will be in either Video format or a document made up of multiple photos of the property. Either of these formats will form a record of the condition of the property at the start of your tenancy.
Tip - When you move in make sure you take photos of all the rooms, and record the reading on your gas and electric meters (usually in the cellar or outside of the property) so you have your own records of them in case you need them in the future.
Unfortunately, we don’t have room to store belongings of any kind at our office. We do however recommend storage companies such as GB Liners, please feel free to contact them on 01509 268 100.
The Student Lettings Company is working in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.
Visit Check Your Cover to:
- Check your level of cover
- Review key exclusions and limitations
- Check your policy excess
- Learn how to make a claim
- Extend and personalise your cover to protect laptops, phones and other valuables
Endsleigh knows that life can grind to a halt without your possessions, so it is worth spending a few minutes to establish whether the things that matter to you most are protected both inside and outside your room. They are the only insurance provider recommended by NUS and have been shaping their products and services around their customers’ needs for over 50 years.
Developing products built for students, Endsleigh understands that protecting and replacing gadgets quickly is hugely important to students; that’s why they will replace any lost, stolen or unrepairable gadgets within 24 hours of your claim being approved. Their cover can protect gadgets, watches, bikes and musical instruments under one policy—giving you the flexibility to build your cover to protect the things that matter to you most.
To find out more, visit Check Your Cover.
WHAT TO DO ABOUT THE UTILITY BILLS?
We have teamed up with a company called Tenant Shop to streamline your registration process with the local council, water supplier and energy provider(s). Tenant Shop will provide you with a price comparison service and rates that are exclusive to Tenant Shop. Tenant Shop will notify all the necessary organisations that you have arrived and provide your contact information, moving in date and meter readings where applicable.
We will use software supplied by Tenant Shop Limited to notify the local council, water supplier and the energy provider(s) in line with your tenancy start date and again on the tenancy end/vacating date.
We will ask Tenant Shop to contact you on our behalf by Text, Phone and/or Email to offer you Energy and Media comparisons for your new Tenancy. Initially Tenant Shop will contact the lead Tenant in your group before your Tenancy is due to begin. Please note that media and broadband services can take on average 2 to 3 weeks to set up, so if you need these services as soon as the Tenancy commences then you will need to act quickly.
Use of the Tenant Shop is completely optional for you and you can opt out at any time by emailing email@example.com
If you have a Tenancy Agreement that includes your utility bills then you do not need to do anything.
WHEN CAN YOU COLLECT YOUR KEYS?
You will be able to collect your keys from our office during office hours after 3pm on the day your Tenancy commences, on the condition that you have provided us with everything in the ‘Have you done everything you need to do?’ section below. If anything is outstanding from any member of the group then your Landlord will not allow anyone in the group to collect keys until everything has been submitted to us.
Please note our office hours vary over the summer months, so please call ahead to ensure we are open on the date and time you wish to collect your keys.
HAVE YOU DONE EVERYTHING YOU NEED TO DO?
We need all members of your group to provide all the following documents, signatures and monies before the start of the Tenancy and before any member of the group can collect their keys:
- A fully signed Tenancy Agreement - this will have been sent to you already by email
- Signed Guarantor Agreements by each Guarantor - these will have been sent to your Guarantor already
- £50 Tenancy Set Up Fee per Tenant
- £200 Security Deposit per Tenant (£400 if no Guarantor)
- First Month’s Rent per Tenant
- Student ID cards for each Tenant - these can be sent by email to firstname.lastname@example.org
- Right to Rent ID - Due to the right to rent legislation introduced on the 1st February 2016, we need, before releasing any keys to you or your housemates, certain ID. This is either a UK passport, or passport with a stamped VISA for the dates of your tenancy.
If you are a British Citizen, we can also accept a copy of your driving license (full or provisional) and copy of your birth certificate. Please use this link for additional information.
REPAIRS AT THE PROPERTY
We will do our best to ensure everything is ready for you moving in. However, some things may not be ready for the first day of the Tenancy due to a contactor not being available, a part not being available or delivery of a new item taking more than a few days to arrive. We will communicate these issues to you before you move in and will keep you informed on the progress.
For any new repairs that are required we have a system called Fixflo which allows you to report a problem online and attach photos of the problem area. To access Fixflo you will need to go to the homepage of our website www.tslc.co.uk and click on the 'Burger icon' on the top right hand corner of your screen, then click on the yellow icon with the words ‘Report a Repair’ on it. Once you have clicked on this Fixflo will open and you will be guided through reporting the problem.
Please note, all new repairs must be reported through Fixflo.
ANY OTHER BITS
Make sure to like our Facebook page (@thestudentlettingscompany) and follow us on Instagram (studentlettingscompany) for any updates or general info you may need during your Tenancy.
Important - The time when your Tenancy starts is a very busy time for us at The Student Lettings Company. We have many Tenancies starting at the same time as your Tenancy so there is lots for us to do and plenty of queries to attend to. We will try our best to communicate with you at all times during this busy period, any issues will be dealt with in a prompt manner and will be prioritised in order of urgency. Your understanding and patience is greatly appreciated at this time.
We have blind copied in your Guarantors to this email so that they can assist you if necessary.
If you have any questions, don’t hesitate to ask.